Our Work Ethics

Our Family Members are the heart of The Bliss Mahal. Leadership is key, empowering each Family Member to engage, innovate, and exceed guest expectations. Positive leadership motivates the team to create meaningful connections, with the authority to spend up to $2,000 per guest for memorable experiences. Training once a month sharpens skills, while daily gratitude sessions and feedback discussions foster collaboration. Leaders actively support staff, mentor team members, and maintain open, non-hierarchical communication. Every member is as important as the others. Recognition is vital. Our 'Family Member Spotlight' program celebrates exceptional efforts, while quarterly "Genius Moment" competitions reward innovations. Staff are encouraged to anticipate guest needs, ensure safety during experiences, and handle challenges as service opportunities. Our wellness programs, luxury perks, and focus on internal promotions keep Family Members loyal and engaged.

Continuous improvement is central, with a new employee strategy introduced every two weeks. Our culture prioritizes trust, creativity, and strong bonds between guests and Family Members, ensuring excellence. Leadership at our hotel centres on empowering Family Members through empathy, humility, and effective communication. Leaders actively listen and act to concerns, fostering trust and connection while frequently recognizing both major and minor contributions. They lead by example, instilling accountability, and resolve conflicts by focusing on issues rather than individuals. We promote autonomy, allowing Family Members to make decisions and take ownership, fostering confidence and innovation. Continuous personal development is encouraged through goal-setting and reflective practices, empowering growth. Leaders cultivate a culture of curiosity, encouraging questions and exploration, and maintain a future-focused approach that aligns personal and organizational goals, ensuring adaptability and long-term success.

Our Core Values

Autoanalyse Objectif (French) The practice of reflecting on one's feelings and actions to understand the reasons behind setbacks, promoting growth and self-awareness. | Ordnung (German) Maintaining organization and being polished and timely in all endeavours, creating an environment of respect and professionalism. | קהילה (Hebrew - Kehila) A sense of belonging and mutual support, where individuals come together to uplift and empower one another. | Creatività (Italian) The ability to think outside the box and innovate, bringing unique perspectives and solutions to challenges. | 求知欲 (Mandarin - Qiú Zhi Yù) A thirst for knowledge and understanding, driving continuous learning and exploration. | 謙虚 (Japanese - Kenkyō) The recognition of one's limitations and the value of others, fostering collaboration and mutual respect. | Forgiveness The willingness to let go of grievances and resentment, creating space for healing and growth. | Meraki (Greek) The essence of putting one’s soul into their work, demonstrating passion, love, and dedication in every endeavor. | सत्य (Sanskrit - Satya) The principle of living truthfully and authentically to oneself. | สติ (Thai - Sati) The practice of being present and fully engaged in the moment, enhancing awareness of one’s actions | مرونة (Arabic - Murunah) The practice of recognizing and appreciating the positive aspects of life: being grateful. | Bokgoni (Setswana) The capacity to recover and learn from difficulties : adapt to change and perseverere in adversity. | Consistencia (Spanish) The capacity of being consistent with the practice of our service values, and actions.