Let every interaction ignite delight.

Luxury isn’t just seen, it’s felt.

Our Staff

Profile: Young, empathetic, culturally aware, and skilled in personalized hospitality.

Traits: Creativity, humility, curiosity, and passion.

Skills: Multilingual. Culturally knowledgable.

Our Service Guidelines

  • We greet our guests by name and offer a warm, delighted, genuine welcome.

    We make our guests feel at home by providing a handwritten welcome note and a small, thoughtful gift related to their interests, as registered in our system. Do we know if Mr. Goldberg’s polo team won? If so, we can comment on that.

    Returning guests: We remember and acknowledge their previous visits with special details.

  • We show genuine interest in our guests' responses and remember details for future interactions. Active listening demonstrates that we value their presence.

    We demonstrate empathy towards our guests' concerns and needs.

    We can build trust and loyalty by actively listening and responding with care, understanding and immediate action.

    We address any concerns or issues promptly and with empathy. For example, if a guest is bothered by noise, we arrange a quieter room for them and give them a creative apology gift, such as a complementary relaxation treatment and an amenity kit.

    We are absolutely prepared to provide the best-tailored suggestions for activities, dining, or local attractions based on our guests' interests.

    We check in with our guests during their stay to ensure they are having a positive experience and register each and every feedback.

  • We ensure that every interaction, from booking to check-out, reflects our commitment to excellence. Consistency in service quality and attention to detail reinforces a positive emotional experience. The British Crown has a strong brand thanks to its consistency.

  • We look for opportunities to exceed expectations and create memorable moments. This could be through unexpected gestures like personalized notes, complimentary room upgrades, or special treats. If Mr. Klein's seven-year-old son likes art, we will connect with our local artist to give him a personal workshop on the house. If it is Mrs. Ahmed's birthday, and we have room disponibility, we will provide a free massage experience. We are generous.

    We strive to understand each guest's preferences, needs, and expectations. By anticipating their desires and tailoring our service accordingly, we show that we value them as individuals. Do they not like raisins in the cake? Our system will remember, and our waiter will confirm with them. At the same time, if it has been registered in our system that a guest likes a particular type of pillow, we will have it ready in their room and let them know about it.

  • We create opportunities for guests to connect with each other and with our staff. Events, activities, and communal spaces facilitate interactions and foster a sense of belonging.

    We are mindful of cultural differences and preferences, adapting our service approach to respect and accommodate diverse backgrounds and expectations.

    You give us the opportunity to craft one of the most meaningful moments of your year. We are very grateful and want you to feel special.

  • We thank our guests sincerely for choosing our establishment and express our appreciation for their visit. The system notifies our Family Members a day before a guest's departure. Each Family Member is trained to provide a personalized farewell on that day if they have the opportunity to interact with them. The staff member that empathised the best with them sends a personalized letter wishing “Au Revoir”.

    We mail a post-stay personalized gift for each guest to symbolize their journey at The Bliss Mahal.

“The Bliss Mahal’s Hospitality echoes shared smiles crafting a mosaic of shared sensations”